Creative Zen

Zen is a buddhist practice of meditation to acheive enlightenment.
I have no idea why creative chose this name for their mp3 players but today I feel creative labs could use some enlightenment and lightening of there greed.
I bought a 4gb zen 5 months ago. It seemed a bit flaky from the start. I had to reformat the device a few times to get it back from the dead. Now just 5 months later, it wont even power up. Thinking the device was less than 1 year old I went to creative's web site to see about returning the device. Yes it is still under hardware warranty. Thats good but Creative wants $25 for labor and won't guarantee that they will fix it without asking for yet more money. Hey creative, your device sells for less than $90. I can buy a competitors product for much less and you want me to fork over $25 with no guarantee you can fix it for that? Hmm, I guess this is an expensive lesson to me to never buy creative products again. Creative Labs this isn't the first time you have treated me, your customer like a "mark" but I can guarantee it will be the last time.